Virgin Casino is a long-running US gambling site with an eclectic choice of gaming material, including table games, slots, and online bingo, among other options. The platform offers various rewards and bonuses you can claim upon making that first successful deposit. You can do this right after registering on your computer or via one of the dedicated apps.
Read on to know what payment options are available, how to reach customer support and, of course, what games you can look forward to engaging in at this online casino.
Casino name | Virgin Casino |
Year established | 2004 |
Welcome US players | Yes |
Active states | New Jersey |
Bonus | Up to $100 cashback |
Popular games selection | Online slots, video poker, online bingo, table games, Slingo |
Max Payout Days | 7 working days |
Banking options | Visa, MasterCard, PayPal, VIP Preferred e-check |
Devices | Android/iOS smartphones, tablets, laptops, desktop PC |
Customer support features | Email, live chat, FAQ |
Overall rating | 8.9 |
Overall experience | 8.7 |
Games variety & quality | 8.6 |
Banking: deposit & withdrawal options | 8.4 |
Security & Trust | 9.5 |
Bonuses & Promotions | 8.9 |
Customer service | 9.1 |
Bonus Code
30BUCKS
Sign-up Bonus
Up to $100 cash back
Deposit Bonus
Up to $100 cash back
Free Spins
N/A
Active States
New Jersey
NJ Partner
Tropicana Casino and Resort
Bonus Last Updated
Jun 2023
Customer Service Contacts
[email protected], telephone 1-844 737 7617, live chat
While Virgin Casino is somewhat limited in its selection of gaming content, it still manages to cover all the popular game categories. The game portfolio has about 300-400 titles, spanning different variants of online blackjack, poker, roulette, and baccarat. You can also play online video slots and online bingo. While the gaming portfolio is limited, it offers more than enough titles for casual and low-risk players. Two mobile applications for iOS and Android devices are free to download from the designated app stores and provide full access to the game menu.
With between 300 and 400 games, the choice of gaming content at Virgin Casino is below the general industry standards. But while the number of games is limited, the variety is not, and each gaming product is guaranteed to offer optimal quality and complete fairness. The platform’s game catalog features diverse types of online slots and table games alongside online bingo and video poker.
All table games are RNG automated. There is no live casino lobby with games that feature real dealers.
Virgin Casino gives you only the essential choices for managing your online casino balance. You can use Visa, MasterCard, PayPal, and VIP Preferred e-Check. The minimum you can deposit to your account is $10, while $20 is the minimum withdrawal. The maximum deposit/withdrawal limits can vary based on many factors, including your deposit and withdrawal history, house payment/payout rules, etc. Deposits are instant, while withdrawals can take several hours and up to 3 days to undergo processing and approval procedures, depending on your method.
As a licensed operator, they are required to offer basic player protections and ensure users play in a secure online environment. The site uses SSL encryption to secure data transfer with users. As a brand regulated by the New Jersey Division of Gaming Enforcement, this platform must periodically test its gaming software and on-site security to ensure guaranteed safety.
Like its choice of online casino games and payment methods, Virgin Casino’s bonus selection is limited. At the time of writing, there was one promotion for new players in the form of a welcome cashback offer. However, if you play frequently, the casino’s systems will monitor your activity and may provide you with an exclusive bonus from time to time.
The platform provides around-the-clock support via email, live chat and offers a toll-free phone number. You can also visit the help center and manually find the assistance you need by browsing helpful articles and other instructive reading material.
Before creating an account, open the 'Terms' page and click the 'live chat' link in the 'Website Terms' section. This will open Virgin Casino's help center, where you can find or seek assistance on various subjects.
Virgin Casino’s limited game catalog does not necessarily affect the game variety. Some casino game providers are missing from the portfolio, but in terms of diversity, you will find progressive jackpot slots, multiple variants of roulette, blackjack, poker, and video poker, as well as craps, Keno, Sic-bo, and other alternative table games. Slots make up most of Virgin’s game lobby, accounting for more than 200 of the 300+ total online casino games.
We rate the games by their quality and design, not forgetting the RTP, which we know is vital to our players.
You can explore more than 20 automated table games, but the downside is that none feature live dealers. The range of table games includes American and European Roulette, Classic Blackjack, High Stakes Blackjack, Classic Baccarat, Casino Hold’em, etc. The RNG software and a few industry-leading providers that supply the lobby guarantee quality graphics and fair gameplay.
Game | RTP | Types of bets |
High Stakes Blackjack | 99.65% | Insurance, Double Down, Split, |
American Roulette | 97.37% | Straight up, Split, Street, Corner, etc. |
Baccarat | 98.94% | Bet on the player, bet on the bank, bet on a tie, or a combination |
The game's RTP is the theoretical return to the player over longer game sessions. If the RTP is 97.30%, then the casino game will return $97 for every $100 you wager, theoretically.
Over half of Virgin Casino’s games are online slots. Most of the slots are supplied by IGT and NetEnt, which provide some of the top titles in the industry, such as NetEnt’s Gonzo’s Quest and Blood Suckers, among others.
In addition, the operator has several exclusive Daily Free Games that, with active play, can earn you free spins at the end of the month, which we were thrilled about. These online casino games include the slots Search for the Phoenix, Tiki’s Catch of the Day, and Tiki Island. You can also try your luck on progressive jackpot slots and compete for big prizes or enjoy the uniqueness of Slingo slots.
Slot name | Provider | RTP | Pay lines |
Gonzo’s Quest | NetEnt | 96% | 20 |
Starburst | NetEnt | 96.09% | 10 |
Cleopatra | IGT | 95.02% | 20 |
The slots don't have a demo feature pre-registration. However, you can click or tap on any slot icon to read more about the game, including its RTP, distinctive features, and special in-game features, which we found very useful.
There is an online bingo lobby that offers 90-ball bingo and BOGO Bingo every 30 minutes, including special jackpot prizes every day from 10 am to 11 pm. You can also interact with other bingo players and chat hosts via the Virgin Casino Lounge before and during each session.
The chances of winning can vary depending on the number of players. Click the 'More Info' button to see your odds of winning that session.
Mobile players can indulge on the go using either a mobile browser or one of their native apps. The casino’s IOS and Android apps can be downloaded from the App Store or the Google Play Store, respectively. The IOS app is compatible with IOS 13.0 or later on iPhones and iPads.
To download the app, open the relevant app store and tap the install button. The app will either automatically install, or you’ll need to initiate the installation manually. Note that the iOS app is relatively large (212 MB), so ensure you have enough free storage on your iPhone/iPad to play without a hitch.
Virgin Casino’s banking system, while limited, functions optimally. Provided you are a fully registered and verified platform member, you won’t experience any delays when withdrawing your winnings, and the deposits are always near-instant.
The operator allows you to use the following deposit methods:
Players can marvel at the fact that no deposit fees are charged with any of the listed methods. A move that we believe was a good idea to counter the lacking payment options.
The choice for withdrawals is almost identical to the selection of deposits, with Visa, MasterCard, PayPal, and e-Check. Per the house banking rules, withdrawals to credit/debit cards are not always supported, while you can always withdraw money via VIP Preferred and PayPal.
Remember that if you deposit money via a method that does not support withdrawals, you will have to contact customer support or manually choose a different withdrawal option.
Regardless of your withdrawal method, it takes, on average, between several hours to up to 3 days for Virgin Casino’s financial department to authorize your request. All withdrawal requests are reversible during that time, and the full withdrawal period may take up to 7 days.
Should you want to revert a transaction. Go to your account, open your 'History,' then select 'Transaction History' and tap the 'X' to cancel the transaction.
Method | Minimum Withdrawal | Fees | Average withdrawal time |
Visa | $20 | No | 1-7 days |
MasterCard | $20 | No | 1-7 days |
PayPal | $20 | No | 1-7 days |
VIP Preferred e-check | $20 | No | 1-7 days |
There are several ways Virgin Casino fosters security on its platform. For starters, it uses SSL technology and encrypted connection to secure the transfer of information. As per its licensing obligation, the platform must provide the required player protection features to ensure players practice safe and responsible gaming.
Ownership – The online casino is owned and operated by Virgin Enterprises Limited – a company with interests in both the US entertainment and investment industries.
License – Virgin Casino is licensed and regulated by the New Jersey Division of Gaming Enforcement.
Security – The online casino utilizes 128-bit Secure Sockets Layer (SSL) to ensure safe connections and uses other technologies and responsible gaming tools to guarantee player safety and safe gaming.
Rewards – Virgin Casino has not yet won any rewards.
Due to the nature of online casino bonuses, we will only mention those promotions that were available to NJ players at the time of writing. However, the casino lists multiple different types of bonuses it may introduce at any time during your stay. These likely promo types are clearly defined in the casino’s Bonus Rules page and include cashback offers, new player bonuses, deposit bonuses, free spins, and ‘individual promotions.’
Virgin Casino’s new player bonus, i.e., the welcome bonus, is a cashback offer available only to newly registered players. The bonus is available to all NJ players aged 21 or older who are physically located within the Garden State.
To activate the cashback offer, you must verify your account completely and place a minimum deposit of $10. In addition, you must place a wager which, if it loses, will provide a rebate as a bonus of up to $100. Only users whose net losses over the first 7 days exceed 90 percent of their deposit qualify for this bonus.
Alongside the sign-up cashback bonus, there is an active special offer for playing Virgin Casino’s exclusive slots: Monthly Free Spins.
The monthly free spins are an ongoing promotion for which every user who has made a minimum deposit of $10 is eligible. You can win the monthly spins playing one of two Virgin Casino exclusive Daily Free Games – Search for the Phoenix and Tiki’s Catch of the Day.
Apart from the $10 qualifying deposit, you need to play both online casino games to be eligible for the free spins. After you’ve recorded active gaming sessions on these titles, you should play the select Monthly Free Game on the last day of the month, and the casino will award you an unspecified number of free spins. You can use the bonus spins on VC’s in-house Secrets of the Phoenix and Tiki Island slots.
The platform’s promotional campaign does not involve any VIP scheme or a loyalty rewards program. However, suppose the casino’s systems detect an increase in gaming activity on your part or notice a particular gaming pattern. In that case, it may offer an exclusive bonus or a personalized promo code as part of its ‘individual promotions’ program.
There were no active promo codes for newly registered players when we researched Virgin Casino and wrote this guide. However, after registration, the company will consider you an ‘existing’ or ‘regular’ player and may eventually provide you with a unique promo code.
Virgin Casino may be limited in various aspects, but one segment where it excels and outperforms many of its competitors is the customer support department. There are several means of direct communication you can rely on throughout the day or week to find the assistance you need.
Moreover, there’s a detailed FAQ section that provides answers to the most asked questions.
Means of communication | Contact details |
Live chat | Yes, 24/7 |
Phone | (844) 737-7616 |
Contact form | Available on the site |
Email is the essential means of support for the bulk of players on this or any other online casino. The email support team is active 24 hours a day and usually replies within several hours. However, sometimes the response can be delayed up to 24 hours, or even more, depending on a range of factors.
The live chat function is also active 24/7 and yields a much faster response time than email. For this reason, live chat is the No.1 option for many players seeking support. This can result in more frugal answers than would be communicated via email.
To be able to use the live chat, you must first create an account. Opt for it when you need a quick and straight answer to a simple query, but don’t expect in-detail answers to complex issues.
You can use Virgin Casino’s toll-free phone support line to call them using your phone or connect via the internet. We suggest you use the phone only as a last resort when all other means of communication fail or don’t provide you with a satisfactory response.
The agents are very friendly and will provide you with the needed help; however, you may need to wait in the queue for a while before one becomes available to pick up your call.
In addition to the aforementioned communication channels, you can also use the contact form, which is almost identical to seeking email support in terms of efficacy and response time. The contact form and email are also recommended if you want to upload verification documents or any other files the casino may require from you.
To use the contact form, open the 'Terms' page, tap the 'live chat' link in the first paragraph, then click the “Email Us' button in the header. This will open the contact form, which requires your email address and a detailed description of the issue.
Virgin Casino is available only in the state of New Jersey. There, the site is regulated by the New Jersey Division of Gaming Enforcement, which issues the casino’s operating permit. The legal age for players on the site is 21, and the platform can only be accessed by those physically present in the NJ state.
State | Is Virgin Casino legal? |
New Jersey | Yes |
Pennsylvania | No |
Delaware | No |
West Virginia | No |
Michigan | No |
Connecticut | No |
Virgin Casino, when compared to some of its more innovative and developed competitors, is not exceptional. A plain design and straightforward interface with a few basic game categories, no more than 400 online casino games, and a few active promotions are all it has got to offer.
Yet sometimes, that’s all you need to enjoy the ride. After all, Virgin Casino has been operational for almost two decades, so it must be doing something right. The customer support department is top-level, the games, while limited, are certified and fair, and the bonuses offer reasonable terms. The mobile casino is also highly adapted, and we dare say it works better than the desktop-based version thanks to HTML technology and two native mobile apps.
Yes, the operator uses SSL technology to provide an encrypted connection between you and the casino. Your funds are also always protected and kept separate from company funds. The Privacy Policy ensures all data you share with the online casino is secured and used only for specific purposes.
Virgin online casino is currently available only in the state of New Jersey.
According to its T&Cs page, the casino accepts only players aged 21 or over.
Yes, you can download the iOS or Android app for your smartphone or tablet from the respective app stores. Note that to use the IOS app, your device must run on iOS 13.0 or a later operating system (OS).
Suppose the online casino is unable to verify your identity upon registration. In that case, it will redirect you to a verification page where you will be required to submit a photocopy of an ID card, driving license, or passport.
Yes. Virgin Casino’s Responsible Gaming features allow you to set deposit limits, session limits, and spending limits to manage your time and money investment.
No, Virgin Casino does not presently run an online live dealer lobby. You can only access RNG-operated table games, such as blackjack, baccarat, roulette, and video poker.
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